Safe Call Now

Showing posts with label Dispatch Leadership. Show all posts
Showing posts with label Dispatch Leadership. Show all posts

Monday, January 18, 2016

The Operator... What You Don't Know


By Matt McClelland
This short film is dedicated to the men and women who sit behind the microphone everyday.  The horror they have to deal with many of us have no idea.  Remember you never need suffer in silence, Safe Call Now® is here for you 24/7-Nationwide.  We answer the phones for you when you need help.  206-459-3020.

Matt made this short film about the day in the life of a 911 dispatcher.  "I know many people - both friends and family who are currently working or have worked as law enforcement and first responders.  I'd like to share this film with you as I believe this film accurately depicts the struggles you all have to overcome on a daily basis."

WARNING:  Possible triggers for those of you suffering from PTSD

 

 

Saturday, November 7, 2015

You Don't Need Rank to be a Leader...

By Safe Call Now®'s Steve Gutzler


Did you know that you can lead from wherever you are? If you are a ranked leader or a personal leader, you have the power to influence those around you.
If you are working on improving your leadership capabilities, here are 17 qualities that leaders need to have:
1)      Think "we" instead of "me." Your greatest joy and passion comes from creating team-based wins. 
2)      Have great self-awareness and understand that moods, attitudes, and emotions are contagious. 
3)      Understand that being a leader is a service job, the role of a servant - service to team, family, social causes, and friendships. 
4)      Keep it about others, not you. 
5)      Grow others and focus on personal development. Make it possible for others to use their abilities and shine. 
6)      Don't just focus on being busy... get clear about true accomplishments - think big!
7)      Build an inner-circle of like-minded, optimistic solution finders. 
8)      Take responsibility for your own weaknesses and work to improve them. 
9)      Keep whatever team you lead moving.
10)   Never underestimate the power of each day to make a huge impact. 
11)   Renew your daily mission to influence others, not impress them. 
12)   Spark the ambitions of others by how you live with purpose and excellence. 
13)   Make choices, minute by minute that make you better in your professional and personal life. 
14)   Treat people as equals not subordinates. 
15)   Have dynamic "thinking time" each week that turns challenges into opportunities.
16)   Commit to body, soul, and spirit, not just business. 
17)   Live in gratitude, compassion, and kindness to others. 
Being the smartest, fastest and best at something does not make you a leader. People choose who they follow. They select men and women they respect and admire. 
Leaders who encourage the ambitions of others, who lead by example and do the small things translates into big wins. 
Regardless of your rank, title or position, focus on being the best leader you can be. It will inspire others and generate new success!


Sunday, September 20, 2015

Dispatchers... You're the "Real Deal"

By Jan Myers


A Couple of Questions:  Why is the phrase, ‘I’m just a dispatcher” still used?  When will dispatchers finally accept that they are first responders? 

Over 15 years ago I was tasked to write an article; an extremely unfamiliar and uncomfortable task required to complete a year long process of becoming a master instructor for California Peace Officer Standards and Training (POST).  This was not a task I took lightly for two reasons:  Being published scared the living crap out of me, and, I was JUST a dispatcher…How could someone like me write an article?

Fast forward to 2015.  President & Founder Sean Riley from Safe Call Now® asked me to write a segment for his blog, specifically for dispatchers.  I pondered on this for a bit.  I’m no longer fearful of writing, thanks to the 3 plus years on non-stop writing required of a mental health counseling graduate degree program.  I no longer work a radio or telephone system, thanks to a posttraumatic stress disorder diagnosis in 2001 – not that I could not continue the work, I chose not to.  On the other hand, I’ve been blessed to continue to work with 9-1-1 dispatchers, emergency call takers, telecommunicators, etc., by way of teaching at academies in California and Oregon, and participating with pro-dispatch programs such as Safe Call Now® and the 9-1-1 Wellness Foundation.  Reflecting on these experiences, I continued to ponder … What concerns have dispatchers continued to express in academies and or advanced courses over the years?  What are they fearful of?  Do they still feel unappreciated? 


Sunday, August 30, 2015

3 Habits of Great #1stresponder Leaders...

By Safe Call Now®'s Steve Gutzler



Before I share the three habits, I'd like to remind you that every day, leaders must wake up and lead themselves before they lead anyone else. Others depend on us, and because of that we must keep the fire burning within us.   
We must:
  • Know where we are going - Our Vision
  • Know why we are going there - Our Motivation
  • Know how we can help others - Our Leadership
To stay energized and on course - leaders can sustain themselves by:

1. The Habit of Passion -
Your passion will give you two distinctive traits: energy and credibility. Pioneering aviator Charles Lindbergh said, "It is the greatest shot of adrenaline to be doing what you have wanted to so badly. You almost feel like you could fly without the plane."
When you love what you do and do what you love, others find it inspiring. I also believe it's the job of the leader to turn up the passion – the energy – the emotion.

My challenge: today show more passion and heart for those who serve and lead!